Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will need the receipt or proof of purchase.

To start a return, contact sales@silkie.tools. If your return is accepted, we will provide a prepaid return shipping label and instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Restocking fee

A 25% restocking fee applies to approved returns and is deducted from the refund for the returned merchandise, except where prohibited by applicable law.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

We do not accept returns of custom products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable, except where applicable law requires otherwise. Contact us if you have questions about a specific item.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund, less the applicable restocking fee, will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since approval, contact sales@silkie.tools.